Returns and Refunds

In case of purchase of products or services on the Philosophy Store digital store, the User has the right to withdraw from the contract without giving reasons, within 14 calendar days. The withdrawal period expires 14 days after the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods.

To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw via an explicit declaration sent to the contacts indicated.

The User is also free to express his choice to withdraw from the contract in any other equivalent form.

RETURN CONDITIONS

Acceptance of returned goods occurs only in the following cases (pursuant to Legislative Decree 206/2005):

- the product must be intact and unused;
- the tag accompanying the product and/or the seal must not have been removed;

If you are not satisfied with an item, you can return it within 14 days from the date it was delivered to you.

Remember: the right of withdrawal can be exercised exclusively by the customer and in no case by the recipient of any gift.

Returns from abroad are the responsibility of the customer.

Furthermore, the cost of the product will be refunded and not the initial shipping.

The items must be returned intact and in the same condition in which they were received, equipped with tags indicating the bar code and any other seal that is part of the product.

These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case the User will not have to bear any costs as a consequence of this reimbursement.

The refund may be suspended until receipt of the goods or until the User demonstrates that he has sent the goods back, whichever is earlier.

The User is requested to send back the goods and deliver them to the Owner and/or to the locations indicated in the request phase, without undue delay and in any case within 14 calendar days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the 14 day period has expired. The costs of returning the goods will be borne by the User, the costs of the goods will be reimbursed by the Owner in the manner and within the limits indicated above at the User's expense.

The User is responsible only for the decrease in value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

 

You can use a courier of your choice. Philosophystore.it cannot be responsible for any theft or loss.

Credit card: The credit institution (Paypal, Shopify Payment or others) will issue refunds within 7 working days of receiving our confirmation email. The time it takes to view the refund depends on the institution that issued the card. You can check your refund on your account online or by contacting your credit card company.

PayPal: the refund will be visible within 24/48 hours from when you receive our confirmation email.

Cash on delivery : The refund will be paid to a current account that the customer must provide previously.

LIMITATIONS ON THE RIGHT OF WITHDRAWAL

Returned products that are damaged or used in a different and further way than what is strictly necessary to establish their nature, characteristics and functioning will be refunded after deducting the decrease in value resulting from the damage or use. Refunds are excluded when the decrease in value is total.

The User is asked to include a copy of the delivery document received inside the package.

The right of withdrawal is in any case excluded in relation to:

• goods made to measure or clearly personalized;
• the supply of goods which are likely to deteriorate or expire rapidly;
• the supply of sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.

If one of the above-mentioned exceptions is applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.

ATTENTION: Returns of highly personalized items, such as engravings, name labels, messages, and/or other types of personalization are not permitted.

In the event of NO RECIPIENT and the subsequent return of the shipment by the courier to the sender, €10 will be deducted from the refund amount once returned to our premises. stores.

RETURN INSTRUCTIONS

If you are a registered customer or if you purchased as a guest , you can request a return by sending an email to info@philosophystore.it by entering your order number and indicating the item you wish to return or change the size/model.

APPLICABILITY OF THE WITHDRAWAL CLAUSES

The clauses that concern the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, i.e. to the User who acts for purposes unrelated to his/her business and professional activity.